Updated September 2020
Alkypal (ABN 95 621 686 958) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect to how we manage your Personal Information, including:
- The kinds of personal information we collect and hold
- The purposes for which we collect, hold, use and disclose it
- Our sharing of your personal information overseas
- Your right to access and seek correction of it
- How you may complain about privacy matters
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why and how do we collect, use, and disclose it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers, what, how, and when you buy from us or have expressed an interest in buying from us, and your stated or likely preferences, for example whether you may be interested in particular products or promotions.
Depending upon the nature of your dealings with us, we may also collect and hold other types of personal information, such as information collected and held via our secure financial systems about the debit or credit card you might use for your purchases from us.
This Personal Information is obtained in many ways, including interviews, correspondence, by telephone and facsimile, by email, via our website https://alkypal.com.au and our mobile and/or web applications, from media and publications, from other publicly available sources, from cookies, when you register with us through creating an account, when you take part in our promotions, testimonials, surveys, events, or focus groups, and from third parties. We don’t guarantee website links or policy of authorised third parties.
Most of the personal information we collect and hold about you is from your direct dealings with us, however, We may sometimes collect your personal information other than from you directly, such as from other businesses who, in common with us, have a relationship with you.
We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to learn more about your likely preferences and interests. When you visit our websites, social media pages or mobile and/or web applications or click on our advertisements on the online media of other companies, we may collect information about you using technology which is not apparent to you, for example “cookies”.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may anonymise and aggregate your personal information in order to determine preferences and shopping patterns and then also share this anonymised data with our trusted partners, therefore assisting them in marketing products and services to you and others that are likely to be relevant to yours and others interests and preferences.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Your Personal Information may also be disclosed where it is required or authorised by law.
Our Sharing of Your Personal Information Overseas
It is our policy to require all of our overseas sharing of personal information to be done in such a way that the strictest observance of privacy and security standards has been met. We may allow your personal information to be shared overseas because due to a number of reasons, such as:
- We have chosen to store our data with a service provider who is in the business of providing data analytics, storage, and processing services. Examples include those who store and process our email and mobile and/or web application data. As these services commonly involve diverse geographic locations that change from time to time for reasons that include data protection and processing efficiency, it makes it impractical for us to notify you of the specific country that your personal information may be located in
- When our supply of goods or services to you necessitates the need for overseas disclosures
Sensitive information is defined in the Privacy Act to include information or opinions about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Alkypal will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to ensure that your Personal Information is disclosed to the right person, we may require identification from you before releasing it.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date and accurate. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, then please advise us as soon as possible so that we can have the opportunity to update our records and ensure that we can continue to provide our quality services to you.
This Policy may change from time to time and is available on our website.